Privacy Policy
Our Commitment to Privacy
At [Restaurant Name], we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our restaurant, use our website, or engage with our services.
Information We Collect
Personal Information
We may collect the following personal information:
- Contact Details: Name, email address, phone number, and postal address
- Reservation Information: Dining preferences, special dietary requirements, and occasion details
- Payment Information: Credit card details and billing information (processed securely through our payment providers)
- Communication Records: Correspondence through email, phone, or social media
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages viewed and time spent on our site
- Referring website addresses
- Cookies and similar tracking technologies
How We Use Your Information
We use your personal information for the following purposes:
- Reservations & Service: Processing table bookings and managing your dining experience
- Customer Service: Responding to inquiries, feedback, and special requests
- Marketing: Sending promotional offers, newsletters, and updates about special events
- Operations: Improving our menu, services, and overall restaurant experience
- Legal Compliance: Meeting regulatory requirements and resolving disputes
Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Payment processors, reservation platforms, and delivery partners
- Legal Requirements: When required by law or to protect our legal rights
- Business Transfers: In the event of a merger, sale, or acquisition
Your Rights
Under Australian Privacy Principles (APPs), you have the right to:
- Access your personal information we hold
- Correct inaccurate or incomplete information
- Request deletion of your personal information (subject to legal requirements)
- Opt-out of marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure SSL encryption for online transactions
- Limited access to personal information by authorized staff only
- Regular security assessments and updates
- Secure storage and disposal of customer records
Cookies and Tracking
Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect website functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Retention Period
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Masuya Japanese Restaurant
Address: 12/14 O’Connell St, Sydney NSW 2000
Phone: (02) 9235 2717
Email: masuyacity@masuya.com.au
ABN: 75 662 243 585
For privacy complaints, please contact our Privacy Officer at the above details. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or 1300 363
